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đźšš Shipping Policy

At Glowoasis, we are committed to delivering your skincare products quickly, safely, and reliably—whether you're shopping within Australia or from overseas.

Shipping Within Australia

We offer fast and dependable shipping across all regions of Australia, so you can start your skincare journey without delay.

  • Order Processing Time: 2–4 business days

  • Estimated Delivery Time: 6–7 business days

During peak periods such as sales events, holidays, or high order volumes, delivery may take 10–15 business days.

We always work closely with our delivery partners to ensure your order reaches you as quickly as possible.

 International Shipping

We are proud to offer worldwide shipping so customers globally can enjoy Glowoasis skincare.

  • Order Processing Time: 4–5 business days

  • Estimated Delivery Time: 10–15 business days

In some cases, international deliveries may take 15–20 business days due to customs processing, local courier delays, or seasonal demand.

Possible Shipping Delays

While we aim to deliver within the estimated timeframes, certain factors may occasionally cause delays, including:

  • High order volumes or promotional periods

  • Public holidays in destination countries

  • Customs clearance procedures

  • Courier or logistics disruptions

We appreciate your patience and understanding in such situations.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

  • Please allow 24–48 hours for tracking information to update

  • You can monitor your order status anytime using the provided tracking link

Lost or Delayed Orders

If your order has not arrived within the expected timeframe:

  • Contact our support team for assistance

  • We will coordinate with the courier to investigate the issue

  • If your parcel is confirmed lost, we will offer a replacement or refund based on the situation

Incorrect Shipping Details

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Lost parcels due to address errors

If an order needs to be re-shipped due to incorrect details, additional shipping charges may apply.

đź’¬ Customer Support

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Our support team is always here to help with any questions regarding your order, delivery status, or shipping concerns.

đź“© Reach out anytime—we’re happy to assist you.

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