top of page

REFUND POLICY

  • 🧾 Refund & Returns Policy

  • Last updated: 1 Jan 2026

  • At Glowoasis, we are committed to providing high-quality skincare products designed to support your daily routine and overall skin appearance. Your satisfaction matters to us, and we aim to ensure every order is carefully packed and delivered as expected.

  • Please read our Refund & Returns Policy carefully before placing an order.

  • 🔄 Change of Mind

  • Due to the nature of our products (personal care and skincare items), we are unable to offer refunds or exchanges for:

  • Change of mind

  • Incorrect product selection

  • Personal preference or dislike of results

  • Skin reactions due to individual sensitivities (we recommend patch testing before full use)

  • We encourage customers to review product descriptions and ingredients carefully before purchasing.

  • ⚖️ Australian Consumer Law (ACL)

  • Nothing in this policy limits your rights under the Australian Consumer Law.

  • You are entitled to a replacement, refund, or repair if a product:

  • Arrives faulty or damaged

  • Is significantly different from the product description

  • Does not perform as reasonably expected for a cosmetic skincare product

  • If your item qualifies under these conditions, please contact us within 7 days of receiving your order.

  • 📦 Damaged, Defective or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us immediately at:

  • 📧 support@glowoasis.com

  • Please include:

  • Your order number

  • Clear photos of the product and packaging

  • A short description of the issue

  • Once reviewed, we will offer a suitable resolution, which may include a replacement or refund.

  • 📬 Return Eligibility

  • To qualify for a return:

  • Items must be unused and unopened

  • Products must be in their original packaging

  • Return request must be submitted within 7 days of delivery

  • Return must be approved by our support team before sending items back

  • We reserve the right to decline returns that do not meet these conditions.

  • 💰 Refund Process

  • If your return is approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5–10 business days after approval

  • Bank processing times may vary depending on your provider

  • You will receive a confirmation email once your refund has been processed.

  • 🚚 Return Shipping

  • If the return is due to our error (wrong or damaged item), we will cover return shipping costs

  • For all other approved returns, customers are responsible for return shipping fees

  • We recommend using a trackable shipping service for all returns

  • ❗ Incorrect Shipping Details

  • Please ensure all shipping information is accurate at checkout.

  • We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Lost parcels due to incorrect customer details

  • Additional reshipping costs for address corrections

  • If an order is returned due to incorrect address, re-shipping fees may apply.

  • 💬 Need Help?

  • Our support team is always here to assist you with any order-related questions.

  • 📧 support@glowoasis.com

  • We aim to respond within 24–48 hours on business days.

bottom of page